Reservation and Cancellation Policy

Reservation Policy

In order to confirm a booking with HeliWine.com, the Customer must pay the cost of booking in full 48 hours before departure or the Customer will be assumed to have cancelled their booking, and the cancellation policy applies. To make a booking with HeliWine.com within 48 hours of departure, the Customer must pay the full cost of the booking.

Please note: Unless requested otherwise, HeliWine.com will take the complete cost of tour at the time of confirmation of the booking. Unless requested otherwise, all flights depart from Cape Town International Airport.

 

Cancellation Policy

Within 48 hours: Customer will be charged the full cost of the booking.

Customer ‘no-show’ for booking departure: Customer will be charged the full cost of the booking.

Greater than 48 hours notice: Customer will be charged 50% of the cost of the booking. Should HeliWine.com and the Customer be able to reschedule the booking within 30 days of the original booking date, this charge will be credited to the rescheduled booking.

HeliWine.com reserves the right to cancel a booking should the Customer demonstrate behavior that may put the safety of flight operations at risk. Such a Customer will be charged the full cost of the booking.

HeliWine.com reserves the right to cancel any booking on or before the date of the booking at their discretion for any reason, including but not limited to, poor weather, maintenance requirements, and lack of aircraft availability. The booking will be rescheduled for departure within 30 days of the original booking date.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about our Privacy Policy, the practices of this site, or your dealings with this site, please contact us here.